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Produce Frequently Asked Questions

January 1, 2010

Here are answers to some common questions regarding Urban Acres’ co-op style produce. If you can’t find your answer below, please email us at info@urbanacresmarket.com.

Joining & Payment

How do I join and start getting produce?
It’s easy!  Sign up here.  Once you go through all the signup steps including payment, you will receive an email confirmation.

Do I have to be a member to shop at the farm store?
Nope, anyone can shop at our farm store.  Becoming a member of Urban Acres gives you access to the co-op style produce, 5% off every in-store purchase and other special deals throughout the year.

Can I pay by credit card?
Yes! We accept credit and debit cards at our Oak Cliff farm store and for produce share payments.  We accept Visa, Mastercard, and Discover.  We are currently unable to accept American Express.  We use the Farmigo website to process all member details and payments.  Once you join through the Urban Acres Farmigo site, you will be able to manage your online Urban Acres produce account profile with a few clicks.

What if I want to cancel my produce share and jump back in later?  Can I be put on “hold”?
Since we purchase the produce cooperatively together, you are always responsible for your share unless you cancel.  If you decide to drop out of the “co-op style produce,” contact us and let us know.  All members are allowed 3 hold periods a year where you can stop receiving produce for a little while without having to pay any penalties.  You can put your produce temporarily on hold through your online Farmigo account.  Log in here to access your online account.  As a member of Urban Acres, you can still continue to receive your other member benefits even if you cancel your produce share.

NOTE: All changes for the upcoming weekend must be submitted by Wednesdays at 12noon.  After Wednesday at 12noon, our entire team is focused on the coming weekend’s produce sorting/deliveries and cannot immediately tend to requests.  Thanks for your understanding!

I think I might have been double-charged for my first share…
As the membership form states, when you initially join, you are charged $64 for the membership and service fee plus either $50 or $30 for your first share (full or half).  The next time you are charged for your produce share is on your first pickup date and on every pickup date thereafter (every 14 days).  You are always pre-paying for the next share.  This allows us to purchase the produce for you.  So to clarify, on your first pickup date, you are actually being charged for your second share.

How do I update/change the credit card information for my account?
Current members who are receiving produce all have an online account through the Urban Acres Farmigo site.  You can log in here to access your Farmigo account to update your billing information and any other account information.  Please note: we accept Visa, Mastercard, and Discover.  We are currently unable to accept American Express.

Produce Info

Is all the produce local?
We are currently building relationships with over 25 different local farms.  As these relationships develop, you will be seeing more and more local produce in your share.  All of the produce is not currently local but it is all organic.  Because we live in North Texas, it’s very difficult to get organic produce and also have variety in what we receive.  In order to get things like bananas, avocados, and those Pink Lady apples that everyone loves, we have to reach out to other states like California, Florida, and Colorado. We decide what is in the share each week, and it will include local organic Texas produce as well as a variety of other organic produce items.

How many people will a produce share feed?
Each full share has roughly 30 pounds of produce.  Your family’s size and eating habits will determine how many people it can feed over a period of 2 weeks.  A couple who is committed to changing their lifestyle and does not eat out much will be well fed for 2 weeks.  Some families split a share with another family, and we have some passionate individuals at Urban Acres who finish a bin on their own!  Half-shares are also available.

How do I cook beets (or kale, or whatever)?!
We get questions all the time about how to cook certain produce and meats.  We’re a bunch of foodies and love helping you make the most of your produce, dairy, and meat!   So don’t be afraid to ask.  Email us at info@urbanacresmarket.com.  We’ll do our best to get back to you as soon as possible with a great recipe or an answer to your food-related question.

Some of my produce was bad.  What do I do now?
Our volunteers do their best to pick out any bad produce during the sort, but sometimes we miss things.  If you got any bad produce, email us at info@urbanacresmarket.com by Tuesday after the pick-up and let us know exactly what items were bad, the quantity, and what was wrong with it.  We would be glad to provide a replacement, no questions asked!

I have food allergies.  Can you accommodate my special requests?
We welcome anyone to be a part of Urban Acres co-op style produce.  However, due to the nature of our sorting process, at this time we are unable to accommodate special requests from those with specific food allergies.  We cannot create special shares for those with food allergies, nor can we assure that an item you’re allergic to will not have touched another item in your share.  If you have a food allergy, you are welcome to participate at your own discretion.

Produce Pick-Up Days & Times

What are your pickup days and times?
Produce pick-up is every two weeks at your chosen location.  Go to the produce pickup calendar for a schedule of all upcoming pickup days.  During the hot months we suggest you get to the pick-up location as close to the beginning of pickup as possible so your produce is as fresh as possible.

Can I change pickup locations?
Sure, you can change pickup locations at any time.  You can change it through your online Farmigo account or just email us if you need help.

Where do I go to get my produce?
Go to your Urban Acres location where you are enrolled to pick up your food.

What if I can’t pick up my produce this week?
Since we purchase the produce cooperatively together, you are always responsible for your share.  If you are out of town or for some reason can’t pick up your produce one week, there are a few options:

  1. Log in to your Farmigo account to put your share temporarily on hold.  All members are allowed 3 “hold periods” a year.
  2. Have a friend or family member pick it up for you.  This is a great way for friends and family to try out the produce as well.
  3. Let us know if you’d like to donate your share, and we can donate it for you to one of the local non-profits we work with.

Who gets the donated food?
We work with several local non-profits and needy families in Dallas who get the donated food.  See photos of Hillcrest House/AIDS Services Dallas with some of the donated food.  Any further questions please email us at info@urbanacresmarket.com.

If I donate my share to a family in need, can I get a tax receipt?
Because we are not a 501(c)3 non-profit organization, we cannot provide a tax receipt.

Meat & Dairy Info

How much does your chicken cost?
Pricing is subject to change as we are working with local farms, and products can vary.  Also, we can be out of stock on certain popular items from time to time. Ask us if you have any special requests, because we carry other items than are on this list, and special cuts of meat can be ordered upon request. Go to our Texas Products page to learn more about the organic, pasture-fed meats we carry.

Is the beef 100% grass-fed?
Yes, the beef we sell is 100% grass-fed.  This is important to know because the cattle are not only pastured, but they never touch grains.  Almost all natural grocery stores will sell you “grass-fed beef” but the cattle are fed grains in their final months to fatten them up.

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19 Comments leave one →
  1. June 20, 2011 6:13 pm

    are herbs ever included in the mix?

    • June 21, 2011 8:37 am

      Hi there! Yes, they are! Not every time, but we recently had mint and basil, and we’ll probably have more herbs soon. Glad you’re going to join us!

  2. Amanda permalink
    July 19, 2011 1:02 pm

    Quick question… if I originally sign-up do a half share but down the road would like to switch to a full share is that an option? This is such a wonderful service that you provide!

    • July 19, 2011 9:41 pm

      Hi Amanda! No problem – we can do that. You would just need to let us know about a week before your next pickup and we can adjust our records accordingly. There is no penalty for changing share sizes, people do it all the time.

      Thanks for considering joining us!
      UA

  3. Erica permalink
    December 11, 2011 6:41 pm

    I am super new to the idea of food co-ops, but it looks awesome, especially since my family has made the switch to organic and want to courteous to the environment. Any chance of a pick-up site a little further North in the Metroplex(we are in Frisco)? And in the share is it just veggies and fruits? Is dairy and meats an extra order? Thanks for the info you can provide!

    • February 15, 2012 3:18 pm

      Hi Erica! We might have a pickup further north in the future, but right now the furthest north we have is McKinney. We would need at least 30 people and a host location in Frisco in order to add one up there. The co-op style produce always includes both fruits and veggies – ALL organic, and as much local as we can. Right now, you can also add on some farm-fresh eggs to your produce order! In the future we hope to add other items such as dairy or honey or meat, as well. You can always come down to our store in Oak Cliff (see store hours in the sidebar) where we have all the local dairy, meat, bread, etc!

  4. Amanda permalink
    February 15, 2012 12:34 pm

    Hi…I would love to know the answers to Ericas above questions. I am eager to join, but was wondering the same thing.

    • February 15, 2012 3:18 pm

      Hey Amanda! Sorry about that! I just answered Erica’s question above – let us know if you have any other questions!

  5. Suellen permalink
    March 7, 2012 9:37 am

    Hi- I just signed up but am wondering how to add farm fresh eggs to my produce order? Thanks- very excited!!

  6. Kim permalink
    June 21, 2012 10:49 am

    I am doing Paleo eating and cannot eat starchy vegetables. Can my order be customized so it does not include potatoes, peas but adding more lettuce and other non-starchy veggies?

    • June 21, 2012 2:48 pm

      Hi Kim!

      We’d love for you to join us! The produce shares are all the same for everyone each weekend, and we cannot customize them for each person. However, if you come to our store, you can just choose what fruits/veggies you want, because we sell the surplus here every weekend. Or if you join another pickup location, you’re always welcome to swap items with other members at your pickup. That’s the beauty of the community of UA! 🙂

  7. July 25, 2012 10:40 pm

    Thinking of joining you guys but it’s already the middle of summer and I’m wondering about the winter months ahead…do we still receive produce? If so, what are some examples of items that might be included in a winter share? Thanks!

  8. Stephan permalink
    September 7, 2012 7:30 am

    Is it organic?

  9. Noelle permalink
    November 12, 2012 5:33 pm

    Do you include potatoes and onions on a regular basis? I use onions in practically everything I cook, so having those regularly is important to me.

    • November 13, 2012 11:38 am

      Noelle,

      Yes, more often than not, there are potatoes and onions in the share. It depends on what’s local and seasonal but we do frequently have these items.

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